Advanced Search

Credit/Payment Types

What types of payment do you accept?
Unipaq accepts the following types of payment:
  • American Express
  • MasterCard
  • Visa
  • Unipaq Account (net 30) subject to credit approval
Net 30 Billing
Do you allow for net 30 payment for online orders?
First time on-line customers are required to pay via credit card. Once approved, all orders may be made via the Net 30 option - simply select Net 30 under the payment method portion of checkout.
Credit Accounts
How do I set up my Unipaq Account?
Simply select Credit as your payment method and you will be guided through the automated credit card signup process.
Back to top
Unipaq Company Information
Corporate Headquarters
Where is Unipaq corporate headquarters?
Phone/Fax Numbers
How do I contact Unipaq ?
Unipaq 2426 West Lyndale Chicago, IL 60647 P:773-252-3000 F: 773-252-3001 E:
Back to top

My Account

Online Account Management
All of your online account management options are available via your profile page. Click here to visit your profile page (you may need to login first).
Account Login ID
In order to place an order through Unipaq , you must create an account. Click here to create a new Unipaq shopping account now.
Lost Password
To recover a lost password or Login ID, click here to have them emailed to you.
Back to top


Easy Order
How do I use the easy order feature?
Easy order allows you add items to your shopping cart by simply entering in the Unipaq model numbers from your catalog. Click "Go" and the product will be added to our shopping cart in the minimum order quantity amount.
Telephone Orders
Customer service representatives are available 8:00 a.m. to 5:30 p.m. CST. Call us at 773-252-3000.
PO Numbers
Can I include a purchase order number on my order?
Proceed to checkout once you have finished shopping. At the bottom of the Payment portion of the checkout process, insert your PO number in the PO number field.
Requesting an Invoice
Can I get an invoice when I order online?
There is a menu option for invoices in your Profile section.
Tax Exempt Status
How do I get a Tax Exempt Form?
You may request a tax exempt form by calling . Unipaq must have this form on-file for your company in order to accept tax-exempt purchases.
Back to top

Privacy and Security

What is the Unipaq privacy policy?
Click here to view the Unipaq Privacy Policy
Is ordering from Unipaq online secure?
Unipaq protects you while you shop at Unipaq , so there is no need to worry about credit card safety.

We use SSL encryption to protect your online transactions. It encrypts all of your personal information, including credit card number, name, and address, sothat it cannot be read as the information travels over the Internet.
Back to top

Product Information

Product Specifics
How do I find product specific information?
Product specific information is listed when viewing a single product.
The following information is available for most of our items:
  • Dimensions
  • Material
  • Color
  • Strength
  • Minimum order quantity
  • Order in multiples of bundle, bale, case or individual quantities
  • Inventory status
  • Unit of measure
Product Photos
Are the photos exactly the same as the product listed?
The photos shown are representative of the product listed, sizes and colors may vary slightly.
Back to top


Obtaining a Quote
How do I obtain a quote?
Unipaq offers special quotes for large orders and special items.

Please call for a quote or to set up an appointment.
Back to top


Returning Merchandise
How do I return merchandise?
Call Unipaq to receive an authorization number and return slip. Complete the form and return the merchandise within 30 days. Items purchased from Unipaq cannot be returned more than 30 days after delivery, and you cannot receive a refund for these items after that time. In addition, all returned items must be in unopened and unused condition to be accepted.

Note: There is a 15% restocking fee along with all applicable freight charges.
Back to top

Searching for Products

Can't Find Product
What if I can not find a particular product?
Please contact us at Unipaq 2426 West Lyndale Chicago, IL 60647 P:773-252-3000 F: 773-252-3001 E: Customer service representatives are available 8:00 a.m. to 5:30 p.m. CST.
Finding Products
How do I find a product?
You can find products by:
  • Browse: Shop by product categories, i.e. corrugated boxes, stretch film, etc.
  • Search: Type in a product name, model number or other description
Easy Order
Type in the model number from the catalog and the product will be added to your cart in the minimum order quantity.
Ordering from Search Results
How do I order from my search results?
Simply enter the quantity and click Add button to add the item(s) to your shopping cart. Continue shopping or go to checkout to finish your order.
Back to top


Nationwide Shipping

Unipaq ships nationwide from three fulfillment centers located in Elgin, Illinois; Dallas, Texas; and Hazleton, Pennsylvania.  If you have any questions regarding shipping and delivery methods, please call 773-252-3000.

Order Tracking
How do I track my order?
To track your recent orders, simply click on the Order Status link.

Rush Shipments/Special Instructions
Shipping quotes include a variety of options to meet the needs of our customers including FedEx Next Day and FedEx 2-3 Day service.

Inside Delivery
Inside Delivery is intended for customers that do not have the equipment to unload shipments. Inside Delivery requests are limited to areas that are directly accessible to the unloading area and no more than 25 feet from entry point of the designated doorway.  Fees apply and can vary by carrier.

Military Bases
Military Bases have restricted access and require special notification to gain entry. Fees apply and vary per carrier.

Colleges and Universities
Colleges are considered residential for carriers and residential rates apply.

Straight Truck
Locations with limited access will require a straight truck delivery from carriers.  Fees apply and vary by carrier.

Lift Gate
LTL shipments to residential addresses and commercial addresses that do not have a loading dock require a lift gate.  Fees apply and vary by carrier. 

Failure by customer to request required shipping accessories will result in the customer being charged after the order has been placed.  Customer assumes liability for these charges regardless of whether they were or were not aware that these accessories were required at the time of the order being placed.

Back to top